TRACKING INFORMATION FOR OVERSIZED AND FREIGHT DELIVERIES
Please note, tracking information for freight deliveries may not show movement as soon as it is provided. Initially, tracking information will show "Order Registered" but will not show movement until it reaches the shipper's Hub for mid-transit inspection. Until it is scanned, the shipper is not going to have a record of your order. Once it is scanned your tracking will reflect when it was picked up, scanned, and typically will show estimated transit information. From there, shipments will start transit to the local terminal closest to you and the tracking will reflect that movement. Once it arrives locally, the shipper will give you a call to schedule the delivery with you at your convenience.

LOST PARCELS

In the event that the package is not received or lost in transit, but shows delivered to the shipping address associated with the order, Shop Guested will not be liable for non-receipt of goods or replacement of goods. Shop Guested will assist in filing a trace and claim with the respective carrier to assist client in locating lost parcels. Parcels that are unclaimed or refused will be subject to applicable return and re-stocking fees and will not be considered cancelled.

OVERSIZED ITEMS

Please ensure to measure properly prior to placing any orders. If you have any questions regarding the product’s size and delivery methods or carriers, please email support@shopguested.com. Orders that are cancelled or refused at delivery due to sizing issues are considered a return.